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Terms of Service

Welcome to Roundtrip! We're a proudly Australian-made platform that weaves your systems together with automated data workflows, we call Pipelines. While our Terms of Service have been shaped by Australian laws, our Pipelines can be used anywhere. 

We are committed to working with you to create a positive impact on your business and team. We’re not happy unless you are, so if something doesn't meet your expectations, we are committed to working alongside you until we achieve a solution that makes you super happy to be a Roundtrip partner.

As a Software-as-a-Service (SaaS) platform, we're excited by the ever-changing world of technology and the endless possibilities it brings. This means that our Pipelines and how we deliver them might change and evolve to give you the best experience.

We respect the confidentiality of your data and protect it in line with Australian privacy laws. We're committed to keeping your information safe, not misusing it. Our Privacy Policy can be found at https://roundtripdata.com/privacy-policy.

In these Terms of Service, the "Important Terms" section refers to your use of the Roundtrip Pipelines, while the "General Conditions" section establishes the legal basis on which the Pipelines are provided. By using the Roundtrip Pipelines, you agree to these terms.

A. Important Terms

1. Key Terms

Account means registered customer account with Roundtrip

Agreement means the agreement formed in accordance with these Terms of Service between the Roundtrip and the Customer

Customer means the entity to which Roundtrip is licensed under this Agreement (which if in doubt, shall be the named Account holder). The terms “you” and “your” refer to the Customer. Most of our Customers are also Partners, but we do provide direct service to Customers in some instances.

Customer Data means all information, data, code, documents and other such materials that belong to the Customer.

Data Pipeline Platform means Roundtrip's proprietary platform that includes administration tools and visibility of Pipelines.

Pipeline means a specific data integration process designed to connect and exchange data between business systems.

Roundtrip means Roaming Ronin Pty Ltd (trading as Roundtrip), ABN 16 663 585 528

Roundtrip Services Agreement (“Services Agreement”)means the agreement containing any specific Terms, Pricing and Special Conditions between you and Roundtrip.

Services means Set-up, access to the Pipeline Platform, Pipelines and any support provided to you.

Third-Party Services means any of the Customer’s third-party service connected to and/or integrated with Pipelines.

Use of Pipelines means the use of Pipelines whether the Pipeline operates with or without interaction from your Users, Customers or Roundtrip.

White-labelled means any Services using your branding or designated as White-labeled pipelines in a Services Agreement.

2. Agreement

This Agreement remains in place until it's ended following the rules we've set out here. When you use our Pipelines, you're agreeing to:

  • Use Pipelines as per the rules in this Agreement.
  • Pay the fees that apply when you set up new Pipelines and as you continue to use Pipelines.

Subject to any notice period agreed in any Services Agreement the Parties have entered into, you're free to end this Agreement at any time. All you need to do is let us know in writing and stop using the Pipelines. Just keep in mind that we won't be able to refund you if you choose to end the Agreement, except in the cases we've mentioned in sections 15 and 16 of the General Rules.

On our side, we can also end this Agreement. If we decide to do that, we'll give you at least 90 days' notice in writing. When that notice period ends, you'll no longer have access to Pipelines.

3. Paying for Pipelines

3.1 Fees

  • Your costs may include one or more of the following:
  • Set-Up Fee: A charge for building and getting Pipelines ready for you to use.
  • Pipeline Fee: A recurring charge based on the kind and number of Pipelines you use.
  • Platform Fee: A recurring charge for access to the Roundtrip Data Pipelines Platform.
  • Support Fee: A charge depending on how much support you need for the Pipelines you use.
  • Third-Party Charges: If agreed with you, we will charge you for direct costs incurred by us relating to your Third-Party Services. 

3.2 Currency

Unless stated otherwise in a Roundtrip Data Pipeline Services Agreement, all costs are in US dollars. We are happy to process transactions in an equivalent foreign currency (like Australian, New Zealand or Singapore dollars as well as Thai Bhat, Euro, or British pounds).

3.3 Tax

If you're in Australia, we will add Goods and Services Tax (GST) to any charges we ask you to pay. Unless we say otherwise, all costs don't include GST. We'll give you a Tax Invoice for any charges.

3.4 Refunds

We don't offer refunds for fees paid, except where specified in this Agreement or as the law requires.

3.5 Late Payment

If you don't pay the full charges when you need to, we may stop your access to Pipelines and stop processing transactions through Pipelines.

If charges stay unpaid for 28 days after they're due, we can close your Account without notice and end this Agreement.

4. Third-Party Services


Pipelines are like digital bridges, linking one system to another and transforming the data that flows across. The key job of Pipelines is to link Third-Party Services in automated workflows.

Pipelines can connect to and work with many Third-Party Services. We can't promise that Third-Party Services will always be available or work effectively.

You're giving us permission to access the Customer Data in any Third-Party Services that are part of the Pipelines.

You need to comply with the terms of use of any Third-Party Services, and we won't be responsible if you break the terms of those services.

5. Dependencies

You understand and agree that:
  • Pipelines rely on services from other providers that we don't control. This might affect whether Pipelines are available. These services include infrastructure providers like AWS, Microsoft Azure, and Google Cloud Platform.
  • Sometimes, Pipelines use machine learning models to transform data and these models are accurate only to a certain probability but can never be 100% accurate.
6. Support

We offer help for Pipelines through:

  • A support email, and/or
  • A support ticketing system, and/or
  • A messaging application

We'll do our best to respond to all requests for help quickly, so you can keep your business running smoothly. Even though we aim to get back to you on the same business day to keep you in the loop, we can't promise a specific response time.

Help for users when something breaks is included in the Fees, but sometimes we might need to charge extra for non-standard requests or where something breaks that was caused by you or the Third-Party Services you use. If that's the case, we'll let you know about any extra charges before we provide the help.

7. Special Conditions

You and we can agree to any Special Conditions to this Agreement in writing. If there's any conflict between the Special Conditions and any other part of this Agreement, the Special Conditions will take precedence.

Any Special Conditions, including pricing, specific to your use of our Services will be contained in a Services Agreement.

B. General Conditions

8. Interpretation

ABN means Australian Business Number.

ACN means Australian Company Number.

Business Day means a day (not a Saturday, Sunday, or public holiday) when banks in Sydney, Australia, are open.

Commencement Date means the date in this Agreement.

Confidential Information means any kind of information about any past, present, or future business, operations, or affairs of either you or us, including, but not limited to:

  • Any technical or non-technical data, formulas, patterns, programs, devices, methods, techniques, plans, drawings, models, processes, source and object code, software, and computer records.
  • All business and marketing plans and projections, details of agreements and arrangements with other people and supplier information and lists.
  • All financial information, pricing schedules and structures, product margins, pay details, and investment outlays.
  • All information about any employee, customer, contractor, supplier, or agent of either you or us; the policies and procedures of either you or us; and
  • All information in this document.

Confidential Information does not include information that:

  • Is already known by or in the other party's control and is not confidential, or
  • Is already publicly available, not because of a breach of this document or any obligations of confidentiality.

Corporations Act means the Corporations Act 2001 (Cth).

Force Majeure means an event or cause beyond the reasonable control of the party claiming force majeure. It includes each of the following, to the extent it is beyond the reasonable control of that party:

  • Natural disasters or extreme weather conditions.
  • Acts of war (declared or undeclared), terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic.
  • Any change in laws, orders, rules, or regulations of any government or other competent authority, and
  • Embargo, inability to get necessary materials, equipment, or facilities, or power or water shortage.

General Conditions means the terms and conditions in the "General Conditions" section of this Agreement.

GST means Goods and Services Tax, as defined by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Important Terms means the details and variables in the "Important Terms" section of this Agreement.

Intellectual Property means all forms of intellectual property including, but not limited to, all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names.

Intellectual Property Rights means any rights in any part of the world related to Intellectual Property, whether registrable or not, including applications for the registration of any Intellectual Property, and any improvements, enhancements, or modifications to any Intellectual Property registrations.

Material Breach means a breach that seriously and continuously affects the party that has been deprived of performance or compliance with this Agreement.

Moral Rights means rights related to the Copyright Act 1968 (Cth), or any rights similar to the rights set out in Article 6bis of the Berne Convention for the Protection of Literary and Artistic Works1886 (as amended from time to time).

Privacy Act means the Privacy Act 1989 (Cth).

Special Conditions means the terms and conditions in the "Special Conditions" section of this agreement.

Tax Invoice means the meaning given by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Headings are just for convenience and don't affect interpretation. The following rules apply unless the context requires otherwise:

  • A singular word includes the plural, and vice versa.
  • If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.
  • A reference to a clause refers to clauses in this Agreement.
  • A reference to legislation includes any amendments, reenactments, or replacements of that legislation and any subordinate legislation issued under it.
  • Mentioning anything after "includes," "including," or similar expressions does not limit what else might be included.
  • A reference to a party to this Agreement or any other agreement or document includes that party's successors, permitted substitutes, and permitted assigns (and, where applicable, the party's legal personal representatives).
  • A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.
  • A reference to information is to information of any kind in any form or medium, whether formal or informal, written or unwritten (for example, computer software or programs, concepts, data, drawings, ideas, knowledge, procedures, source codes or object codes, technology, or trade secrets).
  • Unless otherwise stated, a reference to dollars or "$" is to an amount in United States currency.
9. Application of this Agreement

This Agreement governs your use of the Data Pipelines Platform and Pipelines.

If you can't comply with the terms, you must stop using the Data Pipelines Platform and all Pipelines immediately.

We can change this Agreement, with any changes effective from your next payment.

10. Solution

Whether Pipelines are under your brand or ours, and no matter where they're hosted, we alone manage and support them. We may also update, tweak, or change them as needed. We won't make changes that intentionally disrupt your access to data or the usefulness of Pipelines unless permitted by this Agreement.

11. License

Accepting this Agreement gives you a limited, non-exclusive, and revocable license to use Pipelines while this Agreement lasts, following its terms.

12. Use

You agree to use Pipelines only for lawful purposes. You won't use it for illegal activities, or anything that's threatening, abusive, or considered unreasonable by us.

13. Authorized Users

You're in charge of deciding who can access Pipelines.

We're not liable if Users or Customers you've authorised access your data, or if they're using access credentials you've authorized.

You’re solely responsible for keeping Pipelines access credentials secure.

14. Customer Data

We don't claim any rights, titles, or interests in your Customer Data, including any Intellectual Property it contains.

We aren't responsible for the content of your Customer Data. You are solely accountable for its accuracy, quality, and legality, including the manner you obtained it and the Users or Customers who create, access, and use it.

If you have any unpaid Fees, we are authorized to permanently delete your Customer Data.

Except when legally required or with your permission (such as when providing support for the Pipelines), we will not interact with your Customer Data.

15. Privacy

We have a Privacy Policy that complies with the Privacy Act for data we collect about you and other customers.

However, our Privacy Policy doesn't govern your handling of Customer Data. You are responsible for fulfilling Privacy Act obligations by implementing your own Privacy Policy in accordance with the law.

16. Invoicing and Payment

We'll provide you with a Tax Invoice for all Fees subject to GST.

If you dispute a Tax Invoice, notify us within 5 business days from the invoice date. You must pay the undisputed amount within the specified payment period.

Overdue Tax Invoices will accrue interest at a rate of 1.5% per month, or in default, the maximum penalty interest rate prescribed by law.

17. Data

17.1 Security and Transmission

We prioritize security and privacy in Pipelines. You agree not to compromise the security or privacy of our systems or stored information.

We ensure data transmission aligns with industry standards. It's your responsibility to ensure these standards meet your operational and legal needs.

17.2 Storage and Backup

The Roundtrip Data Pipeline Portal only stores data from your Third-party systems for convenience and access speed. While we conduct regular system-wide backups based on our business needs, we don't guarantee the backup or recovery of specific Customer Data from any specific period unless explicitly stated in writing.

18. Access

By agreeing to these terms, you acknowledge that while we strive to ensure access to Pipelines, we cannot guarantee its continuous availability.

19. Intellectual Property

Our trademarks are our property, and you cannot use or alter them without our written consent.

We use proprietary systems, software, and Intellectual Property for which we have appropriate authority to use. You warrant that you shall not infringe on any third-party rights through the Use of Pipelines.

You acknowledge that Pipelines are our Intellectual Property. You should not:

Copy Pipelines for commercial purposes, or

Copy, recreate, decompile, reverse engineer, or otherwise obtain, modify, or use any source or object code, architecture, or algorithms contained in Pipelines, or any associated documentation.

All content (excluding Customer Data) remains our Intellectual Property, including any source code, ideas, enhancements, feature requests, suggestions, or other information you make with respect to Pipelines.

20. Confidentiality

Both parties agree to:

  • Treat all Customer Data as Confidential Information.
  • Recognize the Confidential Information's value and secrecy.
  • Not disclose the Confidential Information to a third party, except as permitted in this Agreement.
  • Acknowledge all Intellectual Property rights remain with the Discloser, and no rights or interests are transferred to the receiving party by disclosing Confidential Information.
  • Understand that any breach may cause immediate harm to the Discloser, who may seek injunctive relief or specific performance.

Parties must immediately notify the Discloser in writing if they become aware of:

  • Any actual or potential breach of obligations concerning Confidential Information.
  • Any actual or potential breach by another person concerning Confidential Information.
  • Any theft, loss, damage, or unauthorized access to Confidential Information.

Parties must promptly take steps as reasonably required by the Discloser and cooperate in case of any investigation, litigation, or action related to a breach of this Agreement or any unauthorized access to Confidential Information.

21. Indemnity

You agree to use Pipelines at your own risk and acknowledge that we're not responsible for any interruptions, loss of Customer Data, or conduct of your Users or Customers.

You agree to indemnify us for any loss, damage, cost, or expense due to your negligent Use of Pipelines or breach of this Agreement.

We will indemnify you for direct losses due to our negligence in managing Pipelines. However, our aggregate liability is limited to the total fees you paid during the 12 months preceding the time of the known loss or damage.

We won't be liable for any indirect loss, damage, cost, or expense resulting from your Use of Pipelines, to the extent permitted by law.

22. Breach

If a party breaches this Agreement, the other party can issue a written Breach Notice detailing the nature of the breach, the violated provisions, a reasonable timeframe (minimum of 10 Business Days) for remedy, and the necessary actions to correct the breach.

Upon receiving this Breach Notice, the party in breach must respond and act to remedy the breach as specified in the notice. Failure to respond in writing, detailing actions taken or reasons for disputing the breach, will also be considered a breach of this Agreement.

Failure to correct a breach specified in a Breach Notice will be seen as a material breach of this Agreement.

23. Termination

This Agreement may be terminated by written notice if a party is in material breach, effective 10 Business Days after the notice date. 

Either party may immediately terminate this Agreement if the other party exhibits signs of insolvency or financial distress, as specified under the Corporations Act or stops or suspends payment of debts or threatens to do so.

Events leading to termination include the other party's failure to comply with a statutory demand within 15 days, the appointment of an administrator, an order or resolution for winding up or dissolution, entering into an arrangement with creditors, or if security is enforced against the other party's assets.

Termination of this Agreement does not affect the rights or remedies of either party accrued up until termination. The clauses Authorised Users, Customer Data, Privacy, Invoicing and Payment, Confidentiality, Liability and Indemnity, Breach, Termination, Disputes, Force Majeure and Electronic Communication and Assignment will persist even after the Termination of this Agreement.

24. Disputes

Any disputes will be handled as follows:

24.1 Negotiation: Both parties will attempt to resolve any disputes within 5 Business Days via direct discussions or meetings involving senior representatives.
24.2 Mediation: If negotiation fails, the dispute will be submitted to mediation administered by lawyers experienced in alternative dispute resolution.
24.3 Court Proceedings: Court proceedings may only be initiated after the aforementioned steps have been exhausted, except in cases where immediate legal action (such as an injunction) is necessary to protect rights, property, or to prevent irreparable harm.

25. Force Majeure 
A party is unable to fulfil its obligations under this agreement as a result of Force Majeure, must promptly inform the other party, outlining:

  • The unmet obligations.
  • A detailed description of the Force Majeure event.
  • Estimated duration of the Force Majeure.
  • Remedial measures planned.

While Force Majeure persists, non-performable obligations (excluding payment obligations) are suspended. The affected party must mitigate the Force Majeure and its effects as much as possible and resume its obligations as soon as practicable.

The affected party must also take reasonable steps to minimize any loss the other party might suffer due to the non-fulfillment of obligations. The Agreement's term will not be extended due to Force Majeure.

26. Electronic Communication and Assignment

Defined terms in this clause align with those in the Electronic Transactions Act 1999 (Cth).

You can send notices, complaints, and enquiries to us as per this Agreement. We will update you with any changes in our contact details.

We will send notices and correspondence to the details you provide or update. It's your responsibility to keep your contact details updated.

Electronic communication is effective for consent, notice, or communication under this Agreement unless required by law to be physically delivered.

Notices should be sent to the most recent contact details of a party.

You may not assign or create an interest in this Agreement without our written consent.

We may assign or create an interest in our rights under this Agreement by giving you written notice.

27. General

Prevalence: The Important Terms, any Special Conditions, and the General Conditions make up a single legal agreement. If there's inconsistency, the Important Terms prevail over the General Conditions, and the Special Conditions prevail over the Important Terms.

Disclaimer: Each party acknowledges that it hasn't relied on any representation, warranty, or statement made by another party, other than as set out in this Agreement.

Relationship: This Agreement does not form a joint venture or partnership between the parties.

Waiver: No clause of this Agreement can be waived and no breach excused unless the waiver or consent is provided in writing.

Further Assurances: Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.

Governing Law: This Agreement is governed by the laws of the state of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of courts with jurisdiction there.

Severability: If any clause of this Agreement is invalid or unenforceable, it is ineffective to the extent of the invalidity or unenforceability, without affecting the remaining clauses of this Agreement.